Frequently Asked Questions

·What distinguishes the Pro plan from the Credits plan?

The Pro plan provides access to all photo editing tools and includes monthly or weekly credits for using generative AI tools. The Credits plan also offers full access to all tools but with lifetime credits, which you can purchase as needed.

·What happens if I renew my Pro Plan and don't use all my credits within the subscription period?

Any unused Pro credits do not roll over to the next subscription period. Your Pro credits will refresh every month or week, starting from your subscription date.

·Can I cancel or upgrade my Pro subscription?

Yes, you can cancel, or upgrade your subscription at any time.Log in to the Pokecut website, click on Account Information, find My Order, and then click on Cancel Subscription or Upgrade to Yearly. Follow the steps provided to complete the process.
Please note that any changes you make will take effect immediately. For instance, if you are on a monthly plan and decide to upgrade to a yearly plan during your current month, the yearly subscription will begin as soon as your payment is processed.

·Will my subscription plan renew automatically?

Yes, the subscription plan will renew automatically. If you don't want to be billed, you can cancel your subscription before the expiration date. Otherwise, you will be automatically charged on your renewal date.

·Can I get a refund?

We will comprehensively judge whether the refund reason is valid based on your situation. Please rest assured that we will reply to you as soon as possible and help you solve the problem. If you have a refund request, please contact us by feedback@pokecut.com.

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