Frequently Asked Questions

①Is Pokecut free?

Yes. Pokecut will give free usage to all users every day.

②How to Change the Language in Pokecut?

After entering the Pokecut website, you will be prompted at the top whether you need to change the language. Click to quickly change to your language. You also can slide the page to the bottom, then click on the Language button in the lower left corner to switch languages.

③Where can I see my remaining credits?

Click on the username in the upper right corner, and you will see the account information including the remaining credits.

④Can I get a refund?

We will comprehensively judge whether the refund reason is valid based on your situation. Please rest assured that we will reply to you as soon as possible and help you solve the problem. If you have a refund request, please contact us by feedback@pokecut.com.

⑤Can my work be used commercially?

Pokecut grants user of subscripton a personal, non-sublicensable, non-transferrable right of using Pokecut design resource to create their final work for commercial purposes within the subscription period.If we detect any illegal activity on your account, it may be subject to suspension. For more information, please refer to our Terms of Use.

⑥How to Contact Us?

If you have any questions and suggestions, please contact us by feedback@pokecut.com.

⑦Where can I unsubscribe from Pokecut's emails?

Dear user, Pokecut will send you important information such as registration/login verification code, purchase confirmation, new features, purchase discounts, etc. We will only send important information and will not cause trouble to your mailbox. Please carefully consider unsubscribing from Pokecut's emails, as you may miss important information. If you still choose to unsubscribe from emails, please click Unsubscribe Email

⑧Can I use my web account to log in to the mobile app?

Our web platform is still in the development phase, so we are currently unable to synchronize membership data between the app and the web. Our team is working diligently to expedite the development process.

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